Q: How long does it take for an email to go through the Heluna service?

A: Most emails take less than 4 seconds from the time they're delivered to Heluna to the time at which they're delivered to your mail account. Some resource-intensive emails (e.g. extremely large messages) can take longer.

Q: How many mailboxes am I allowed to have?

A: There is no limit on mailboxes. Heluna covers every mailbox on your domain. Whether you have one catch-all mailbox or one thousand users, Heluna will filter messages for all of them.

Q: Do I need to configure settings for individual users inside the Heluna system?

A: No, in fact we recommend that you only set up individual accounts for those users who you wish to have tight control over their own settings. For most of your users, the default settings will work extremely well.

Q: Do you offer an email quarantine?

A: Yes we do. We recommend that the quarantine only be turned on if absolutely necessary, as it becomes just one more thing your users must check. Most of our clients never need a quarantine.

Q: What are the differences between Heluna service levels?

A: The only difference between the Basic service, the Standard service, and the Pro service level is the number of "clean" (non-spam, non-virus) emails that your domain receives per month. All of the features of the filtering processes are available to all users.

Q: Which level of service should I sign up for?

A: If you are not sure how many clean messages your domain receives every month, a good rule of thumb to use is that a user who gets 33 clean emails per day will wind up with approximately 1000 clean messages in the course of a month. Based upon that figure, domains with only one or two users should sign up for the Basic service, while businesses with approximately 20 users should sign up for the Standard service. If you have more than 20 users, consider the Pro service. If you believe you get more than 25,000 clean messages per month, just contact iRapture.com and we'll be happy to create a plan just for you.